| https://fais.powerappsportals.... | New window External Subdomain | Lodge a Complaint |
| https://www.faisombud.co.za/ | Anchor | Skip to content |
| https://www.faisombud.co.za/ | | IMG-ALT faisLogo |
| https://fais.powerappsportals.... | New window External Subdomain Text duplicate | Lodge a Complaint |
| https://www.faisombud.co.za/ | | Home |
| /about-us/ | | About Us |
| /about-us/vision-mission/ | | Vision & Mission |
| /about-us/mandate/ | | Mandate |
| /about-us/our-credo/ | | Our CREDO |
| /about-us/governance/ | | Governance |
| /about-us/exco-members/ | | Exco Members |
| /about-us/faq/ | | FAQ |
| /about-us/rate-our-service/ | | Rate Our Service |
| /how-to-complain/ | | How to complain |
| /how-to-complain/pre-requisites/ | | Pre-requisites |
| /how-to-complain/complaints-ha... | | Complaints Handling Process |
| /how-to-complain/complaints-re... | | Determination Process |
| /how-to-complain/appeals/ | | Appeals |
| /how-to-complain/check-complai... | | Check Complaint Status |
| /complaints-archive/ | | Complaints Archive |
| /determinations/ | | Determinations |
| /publications/ | | Publications |
| /publications/acts-and-regulat... | | Acts |
| /in-the-media | | In the Media |
| /publications/annual-reports/ | | Annual Reports |
| /publications/newsletters/ | | Newsletters |
| /publications/other-publications/ | | Other Publications |
| /gallery/ | | Gallery |
| /procurement/ | | Procurement |
| /procurement/current-tenders/ | | Advertised Tenders |
| /procurement/bids-received/ | | Received Bids |
| /procurement/awarded-tenders/ | | Awarded Tenders |
| /procurement/cancelled-tenders/ | | Cancelled Tenders |
| https://faisombudjobs.mcidirec... | New window External Subdomain | Careers |
| /contact-us/ | | Contact Us |
| /contact-us/other-ombuds-offices/ | | Other Ombuds Offices |
| https://www.faisombud.co.za/ | Text duplicate | Home |
| /about-us/ | Text duplicate | About Us |
| /about-us/vision-mission/ | Text duplicate | Vision & Mission |
| /about-us/mandate/ | Text duplicate | Mandate |
| /about-us/our-credo/ | Text duplicate | Our CREDO |
| /about-us/governance/ | Text duplicate | Governance |
| /about-us/exco-members/ | Text duplicate | Exco Members |
| /about-us/faq/ | Text duplicate | FAQ |
| /about-us/rate-our-service/ | Text duplicate | Rate Our Service |
| /how-to-complain/ | Text duplicate | How to complain |
| /how-to-complain/pre-requisites/ | Text duplicate | Pre-requisites |
| /how-to-complain/complaints-ha... | Text duplicate | Complaints Handling Process |
| /how-to-complain/complaints-re... | Text duplicate | Determination Process |
| /how-to-complain/appeals/ | Text duplicate | Appeals |
| /how-to-complain/check-complai... | Text duplicate | Check Complaint Status |
| /complaints-archive/ | Text duplicate | Complaints Archive |
| /determinations/ | Text duplicate | Determinations |
| /publications/ | Text duplicate | Publications |
| /publications/acts-and-regulat... | Text duplicate | Acts |
| /in-the-media | Text duplicate | In the Media |
| /publications/annual-reports/ | Text duplicate | Annual Reports |
| /publications/newsletters/ | Text duplicate | Newsletters |
| /publications/other-publications/ | Text duplicate | Other Publications |
| /gallery/ | Text duplicate | Gallery |
| /procurement/ | Text duplicate | Procurement |
| /procurement/current-tenders/ | Text duplicate | Advertised Tenders |
| /procurement/bids-received/ | Text duplicate | Received Bids |
| /procurement/awarded-tenders/ | Text duplicate | Awarded Tenders |
| /procurement/cancelled-tenders/ | Text duplicate | Cancelled Tenders |
| https://faisombudjobs.mcidirec... | New window External Subdomain Text duplicate | Careers |
| /contact-us/ | Text duplicate | Contact Us |
| /contact-us/other-ombuds-offices/ | Text duplicate | Other Ombuds Offices |
| /about-us | | Trivial anchor text Read more |
| /latest-news/vehicle-insurance... | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /latest-news/vehicle-insurance... | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /latest-news/settlement-life-a... | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /latest-news/online-trading-co... | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /wp-content/uploads/2025/12/FA... | New window | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /wp-content/uploads/2025/10/FA... | New window | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /latest-news/fais-ombud-orders... | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /publications/newsletters/ | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /latest-news/funeral-policies-... | | No Text |
| /about-us | Text duplicate | Trivial anchor text Read more |
| /latest-news/funeral-policies-... | | No Text |
| /determinations/ | Text duplicate | Determinations |
| /determinations/ | | The FAIS Ombud’s determination has the effect of a civil judgement of a court. |
| /publications/newsletters/ | Text duplicate | Newsletters |
| /publications/newsletters/ | | Get up to date information with the FAIS Ombud newsletter. |
| /how-to-complain/complaints-ha... | Text duplicate | Complaints Handling Process |
| /how-to-complain/complaints-ha... | | This guide illustrates the process we take in resolving dispute |
| https://youtu.be/xw9-NvALOMI | New window External | No Text |
| https://youtu.be/xw9-NvALOMI | New window External | Talking about Endowment Policy |
| /latest-news | | View all |
| /latest-news/vehicle-insurance... | | Vehicle Insurance: Key Lessons for Policyholders |
| /latest-news/vehicle-insurance... | | Vehicle Insurance Tracking Device |
| /latest-news/settlement-life-a... | | Settlement – Life Annuity |
| /latest-news/online-trading-co... | | Online Trading Complaints |
| /about-us/ | | Who is the Ombud for Financial Services Providers? |
| /about-us/faq/ | | What can I complain about? |
| /contact-us/ | | How do I contact the FAIS Ombud Offices? |
| /about-us/faq/ | Text duplicate | View all |
| /newsletter-subscription/ | | Subscribe for newsletter |
| /contact-us/other-ombuds-offices/ | | Useful Links |
| /wp-content/uploads/2023/05/FA... | New window | Privacy Policy Statement |
| /wp-content/uploads/2024/07/Co... | New window | Complaint form (pdf) |
| /wp-content/uploads/2024/07/Co... | New window | Complaint form (word) |
| https://faisombudjobs.mcidirec... | New window External Subdomain Text duplicate | Careers |
| /graduate-trainee-programme/ | | Graduate trainee programme |
| /publications/annual-reports/ | Text duplicate | Annual Reports |
| /publications/newsletters/ | Text duplicate | Newsletters |
| /wp-content/uploads/2025/09/FA... | New window | PAIA |
| /wp-content/uploads/2025/12/PA... | New window | PAJA |
| /publications/other-publications/ | | Legislation |
| /wp-content/uploads/2023/06/Pe... | New window | Personal Information Request |
| /wp-content/uploads/2025/09/1.... | New window | Publication of Budget and Estimates of Expenditure, and Levies Proposal |
| /wp-content/uploads/2025/09/2.... | New window | Annexure A - C |
| /wp-content/uploads/2025/09/3.... | New window | Comments Template - Budget and Levies Proposal |
| https://www.facebook.com/FAISO... | New window External Subdomain | Facebook |
| https://twitter.com/faisombud | New window External | Twitter |
| https://www.instagram.com/fais... | New window External Subdomain | Instagram |
| https://www.youtube.com/channe... | New window External Subdomain | Youtube |
| https://www.linkedin.com/compa... | New window External Subdomain | Linkedin |
(Nice to have)