| https://www.sanctuary.co.uk/ | Anchor | Skip to main content |
| https://www.sanctuary.co.uk/ | | IMG-ALT Home |
| https://www.sanctuary.co.uk/ | | England |
| https://scotland.sanctuary.co.uk/ | Extern Subdomain | Scotland |
| https://www.sanctuary-supporte... | Extern Subdomain | Supported Living |
| /about-sanctuary | | About Sanctuary |
| /about-sanctuary/who-we-are | | Who we are |
| /about-sanctuary/publications | | Publications |
| /about-sanctuary/diversity-and... | | Diversity and inclusion |
| /about-sanctuary/development-a... | | Development and Regeneration |
| /about-sanctuary/suppliers | | Suppliers |
| /about-sanctuary/accreditations | | Accreditations |
| /about-sanctuary/corporate-mem... | | Corporate memberships |
| /sustainability | | Sustainability |
| /sustainability/environment | | Environment |
| /sustainability/social | | Social |
| /sustainability/governance | | Governance |
| /investors | | Investors |
| /join-our-team | | Join our team |
| /join-our-team/why-work-with-us | | Why work for us? |
| /join-our-team/careers | | Careers |
| https://jobs.sanctuary-group.c... | Neues Fenster Extern Subdomain | Current vacancies (new tab) |
| https://www.sanctuary.co.uk/news | | Our News |
| https://www.sanctuary.co.uk/ | Textduplikat | England |
| https://scotland.sanctuary.co.uk/ | Extern Subdomain Textduplikat | Scotland |
| https://www.sanctuary-supporte... | Extern Subdomain Textduplikat | Supported Living |
| /homeowners | | Homeowners |
| /homeowners/change-property-de... | | Changes to your property or ownership |
| /homeowners/change-property-de... | | Extending your lease |
| /homeowners/manage-your-home/l... | | Leasehold information pack |
| /homeowners/change-property-de... | | Selling your home |
| /homeowners/change-property-de... | | Update your contact details |
| /homeowners/repair-responsibil... | | Check repair responsibilities for homeowners |
| /homeowners/your-payments-charges | | Your payments and charges |
| /homeowners/your-payments-char... | | Make a payment |
| /homeowners/your-payments-char... | | Request an account statement |
| /homeowners/your-payments-char... | | Service charges |
| /homeowners/homeowners-newsletter | | Homeowners' newsletter |
| /tenants | | Tenants |
| /tenants/getting-started-in-ne... | | Getting started in your new home |
| /tenants/getting-started-in-ne... | | Moving in |
| /tenants/getting-started-in-ne... | | Setting up your utilities |
| /tenants/manage-tenancy-details | | Manage tenancy details |
| /tenants/manage-tenancy-detail... | | Authority to disclose information to a third party |
| /tenants/manage-tenancy-detail... | | Changes to your household |
| /tenants/manage-tenancy-detail... | | Death of a resident |
| /tenants/manage-tenancy-detail... | | Moving out |
| /tenants/manage-tenancy-detail... | | Mutual exchange / swapping your home |
| /tenants/manage-tenancy-detail... | | Mutual exchange |
| /tenants/manage-tenancy-detail... | | Pets |
| /tenants/manage-tenancy-detail... | | Subletting your home |
| /tenants/manage-tenancy-detail... | | Take on a lodger |
| /tenants/manage-tenancy-detail... | | Transferring my tenancy |
| /tenants/repairs-improvements | | Repairs and improvements |
| /tenants/repairs-improvements/... | | Adaptations, alterations and improvements |
| /tenants/repairs-improvements/... | | Alerts in my area |
| /tenants/repairs-improvements/... | | Gas servicing (rearrange or cancel appointment) |
| /tenants/repairs-improvements/... | | Repair responsibilities for renters |
| /tenants/repairs-improvements/... | | Repair timescales |
| /tenants/repairs-improvements/... | | Temporary heater or dehumidifier refund claim |
| /tenants/rents-payments-services | | Your rent, payments and charges |
| /tenants/rents-payments-servic... | Textduplikat | Make a payment |
| /tenants/rents-payments-servic... | | Rent and payment queries |
| /tenants/rents-payments-servic... | Textduplikat | Rent and payment queries |
| /tenants/rents-payments-servic... | | Report a change / update us on your circumstances |
| /tenants/rents-payments-servic... | | Request a payment card |
| /tenants/rents-payments-servic... | | Request a rent statement |
| /tenants/rents-payments-servic... | | Request for refund |
| /tenants/rents-payments-servic... | | Request your account reference number details |
| /homeowners/your-payments-char... | Textduplikat | Service charges |
| /tenants/residents-newsletter | | Residents' newsletter |
| /tenants/stairs | | STAIRs Visit our Social Tenant Access to Information Requirements (STAIRs) page Find out more |
| /home-finder | | Home finder |
| /home-finder/rental-property | | Rent a home |
| /home-finder/buy | | Buy a home |
| /home-finder/buy/buying-with-us | | Buying with us |
| /home-finder/buy/contact-us | | Contact the home buying team |
| /home-finder/buy/news | | Latest news |
| /home-finder/buy/new-court-che... | | New Court, Cheltenham |
| /home-finder/buy/buying-with-u... | | Our customer care |
| /home-finder/buy/new-build-pro... | | Search all developments |
| /home-finder/buy/shared-ownership | | Shared ownership |
| /advice-and-guidance | | Advice and support |
| /advice-and-guidance/awaabs-la... | | Awaab’s Law: What it means for you |
| /advice-and-guidance/energy-en... | | Energy and environment |
| /advice-and-guidance/energy-en... | | Energy efficiency in your home |
| /advice-and-guidance/energy-en... | | Your home and the environment |
| /advice-and-guidance/home-safe... | | Home safety and compliance |
| /advice-and-guidance/home-safe... | | Asbestos |
| /advice-and-guidance/home-safe... | | Building safety |
| /advice-and-guidance/home-safe... | | E-Bike and E-Scooter safety |
| /advice-and-guidance/home-safe... | | Electrical safety |
| /advice-and-guidance/home-safe... | | Fire safety |
| /advice-and-guidance/home-safe... | | Gas safety |
| /advice-and-guidance/home-safe... | | Water safety |
| /advice-and-guidance/national-... | | National support and information helplines |
| /advice-and-guidance/rent-fina... | | Rent and financial support |
| /advice-and-guidance/rent-fina... | | Cost of living help |
| /advice-and-guidance/rent-fina... | | Housing benefit and universal credit |
| /advice-and-guidance/rent-fina... | | Setting up a direct debit |
| /advice-and-guidance/rent-fina... | | Struggling paying your rent |
| /advice-and-guidance/right-to-... | | Right to buy |
| /advice-and-guidance/tenancy-f... | | Tenancy fraud |
| /advice-and-guidance/tenancy-f... | | Report subletting |
| /advice-and-guidance/tenancy-f... | | Suspected abandoned property |
| /advice-and-guidance/community... | | Your community and behaviour |
| /advice-and-guidance/community... | | Antisocial behaviour |
| /advice-and-guidance/community... | | Being a good neighbour |
| /advice-and-guidance/community... | | ASB Case Review |
| /advice-and-guidance/community... | | Bulky waste and fly tipping |
| /advice-and-guidance/community... | | Dogs: Important information for XL Bully owners |
| /advice-and-guidance/community... | | Domestic abuse |
| /advice-and-guidance/community... | | Empty or abandoned properties |
| /advice-and-guidance/community... | | Estate inspections |
| /advice-and-guidance/community... | | Hate crime |
| /advice-and-guidance/community... | | Household waste |
| /advice-and-guidance/community... | | Parking/Permits |
| /advice-and-guidance/community... | | Safeguarding |
| /advice-and-guidance/community... | | Sanctuary flag policy |
| /advice-and-guidance/home-and-... | | Your home |
| /advice-and-guidance/home-and-... | | Aids and adaptations |
| /advice-and-guidance/home-and-... | | Bringing Full Fibre to our communities |
| /advice-and-guidance/home-and-... | | Condensation, damp and mould |
| /advice-and-guidance/home-and-... | | Home insurance |
| /advice-and-guidance/home-and-... | | Improving your home |
| /advice-and-guidance/home-and-... | | Lifts FAQs |
| /information-residents/your-te... | | Permissions |
| /advice-and-guidance/home-and-... | | Repairs |
| /advice-and-guidance/home-and-... | | Responsibilities |
| /advice-and-guidance/housing-p... | | Housing Perks |
| /resident-involvement | | Resident involvement |
| /resident-involvement/resident... | | Resident advisory panel (RAP) |
| /resident-involvement/resident... | | Resident scrutiny panel (RSP) |
| /resident-involvement/young-pe... | | Young customers |
| /resident-involvement/resident... | | Resident engagement strategy |
| /resident-involvement/communit... | | Communities of interest |
| /resident-involvement/learning... | | Learning from our customers |
| /resident-involvement/learning... | | Learning from when we get it wrong |
| /resident-involvement/learning... | | Tenant satisfaction measures (TSM) |
| /resident-involvement/learning... | | You said, we're listening |
| /resident-involvement/communit... | | Community investment |
| /contact-us | | Contact us |
| /contact-us/interpreters-live | | Connect to a British Sign Language interpreter |
| /contact-us/webform-general-en... | | General enquiries |
| /contact-us/complaints | | General complaints |
| /contact-us/complaints/data-pr... | | Data Protection Complaints |
| /contact-us/media | | Media enquiries |
| /tenants/rents-payments-servic... | Textduplikat | Make a payment |
| /advice-and-guidance/home-and-... | Textduplikat | Repairs |
| /information-residents/your-ho... | | Report, cancel or rearrange a non-urgent repair |
| /tenants/repairs-improvements/... | | Gas servicing (reschedule or cancel) |
| /tenants/repairs-improvements/... | Textduplikat | Repair timescales |
| /contact-us | | Customer Hub Open 24 hours a day, 7 days a week including public holidays for emergency repairs. Find out more |
| /homeowners | | Image Homeowners Find everything you need to know about your responsibilities and ours IMG-ALT Home icon purple alternative |
| /tenants | | Image Tenants Find all the information you need to manage your home and your tenancy with us. IMG-ALT A green house icon |
| /home-finder | | Image Home finder Find out how you can apply to rent or buy a property with Sanctuary. IMG-ALT Key icon |
| /advice-and-guidance | | Image Advice and Support We have a responsibility to make sure that all residents are able to enjoy their home and neighbourhood peacefully. IMG-ALT Colleagues icon |
| /tenants/rents-payments-servic... | | Image Make a payment We offer a variety of ways for you to pay your rent. IMG-ALT Pay your rent icon |
| /advice-and-guidance/home-and-... | | Image Repairs Let us know if you have any issues with your property or if you want to cancel or rearrange a repair appointment. IMG-ALT Home repair icon |
| /resident-involvement/learning... | | Find out more A-TITLE Find out more |
| /about-sanctuary | | Find out more about Sanctuary A-TITLE Find out more about Sanctuary |
| https://www.sanctuary-supporte... | Extern Subdomain | Sanctuary Supported Living A-TITLE Sanctuary Supported Living |
| https://www.sanctuary-care.co.uk/ | Extern Subdomain | Sanctuary Care A-TITLE Sanctuary Care |
| https://www.sanctuary-care.co.uk/ | Extern Subdomain | Care Services A-TITLE Care Services |
| /home-finder/buy | | New Homes A-TITLE New Homes |
| /home-finder/buy | | Homes to buy A-TITLE Homes to buy |
| https://www.sanctuary-students... | Extern Subdomain | Students A-TITLE Students |
| https://www.sanctuary-students... | Extern Subdomain Textduplikat | Students A-TITLE Students |
| https://www.sanctuary-supporte... | Extern Subdomain | Retirement Communities A-TITLE Retirement Communities |
| https://www.sanctuary-supporte... | Extern Subdomain Textduplikat | Retirement Communities A-TITLE Retirement Communities |
| https://sanctuary-lumaliving.c... | Extern | Supported devices A-TITLE Supported devices |
| https://sanctuary-lumaliving.c... | Extern | Sanctuary LumaLiving A-TITLE Sanctuary LumaLiving |
| https://www.sanctuary.co.uk/news | | See all news |
| /news/our-autumn-2026-newslett... | | Our Autumn 2026 newsletter is out now |
| /news/your-right-information-a... | | Your right to information about your home and services |
| /news/shaping-whats-next-toget... | | Shaping what's next together - join our customer webinar |
| /news/sanctuary-appoints-new-c... | | Sanctuary appoints new Chief Customer Officer |
| /information-residents/your-ho... | | Report, cancel or rearrange a repair |
| /information-residents/your-pa... | | Pay your rent |
| /information-residents/your-ne... | | Report antisocial behaviour |
| /tenants/manage-tenancy-details | | Find information about your tenancy |
| /find-home/rent-home | | Homes for rent |
| https://www.sanctuary-homes.co... | Extern Subdomain Textduplikat | Homes to buy |
| /housing-for-older-people | | Homes for over 55s |
| /information-residents/your-ho... | Textduplikat | Right to buy |
| /information-residents/your-te... | | Swapping your home |
| /information-residents/help-an... | | Adaptations to your home |
| https://sanctuary-lumaliving.c... | Extern | Assistive technology support |
| /information-residents/your-pa... | | Financial support |
| /investors/financial-performance | | Financial performance |
| /investors | | Corporate strategy |
| https://jobs.sanctuary-group.c... | Extern Subdomain | Current job vacancies |
| https://www.investorsinpeople.... | Neues Fenster Extern Subdomain | IMG-ALT Logo featuring a dark blue laurel wreath on the left and the words 'INVESTORS IN PEOPLE' in uppercase letters on the right A-TITLE Logo featuring a dark blue laurel wreath on the left and the words 'INVESTORS IN PEOPLE' in uppercase letters on the right |
| https://disabilityconfident.ca... | Neues Fenster Extern Subdomain | IMG-ALT Logo with the text 'disability confident EMPLOYER' in black and purple, accompanied by four coloured icons: two people, a checkmark, an unlocked padlock, and... A-TITLE Logo with the text 'disability confident EMPLOYER' in black and purple, accompanied by four coloured icons: two people, a checkmark, an unlocked padlock, and... |
| https://www.plainenglish.co.uk/ | Neues Fenster Extern Subdomain | IMG-ALT Logo showing a diamond outline with the text 'Website approved by Plain English Campaign' inside a blue rectangular border A-TITLE Logo showing a diamond outline with the text 'Website approved by Plain English Campaign' inside a blue rectangular border |
| https://www.accessibility-serv... | Neues Fenster Extern Subdomain | IMG-ALT Logo showing a target icon and an arrow icon with the text 'Shaw Trust Accessible' inside a light blue border A-TITLE Logo showing a target icon and an arrow icon with the text 'Shaw Trust Accessible' inside a light blue border |
| /privacy-statement | | Privacy statements |
| /terms-use | | Terms of use |
| /website-accessibility | | Website Accessibility |
| /cookie-policy | | Cookie policy |
| /sitemap | | Sitemap |
| /keeping-your-information-safe | | Keeping your information safe |
| /sites/default/files/2026-06/s... | | Sanctuary Group Slavery and Human Trafficking Statement (PDF 229KB) |
(Nice to have)